Q: When will my order arrive or how long will it take?
C / Delivery within Riyadh within 24 hours, for cities in the Kingdom between 2-3 working days, and for Gulf countries between 5-10 working days (with not counting Friday as the holiday).
Q: How much does delivery cost me?
A/ Our delivery fees:
SMSA inside the Kingdom 45 riyals + 14 riyals when choosing the cash on delivery service
Aramex International 80 riyals per kilo (the cash on delivery service is not available)
Q/ Are the products original and guaranteed?
A/ All of our products are 100% original, and we do not deal in counterfeit or inferior products. We are registered with Marouf as a trusted identity institution.
Q/ How do I contact you?
A / For technical support for the website, inquiries, complaints and general suggestions, please contact the unified number 0550772366 from nine in the morning until nine in the evening.
Q/ Cancel my order!
If the order is not shipped (the order is canceled immediately)
If the order has been shipped (in case the order is not received, the customer will bear 50% of the value of the shipping fee)
Q / I want to ask how?
c/
1- Choose the products you want and add them to the basket
2- Select the quantity of each product in the basket
3- Go to shipping (you will be asked for your mobile number to activate your account with us), then the appropriate shipping company will be selected (note: for our customers in Riyadh, please choose delivery within 24 hours)
4- Choose the appropriate payment method.
Q / Why is the order not delivered to the home for customers outside Riyadh?
A / Payment upon receipt fees of 14 riyals are the fees for postponing the payment of the amount until the time of receiving the order, and not the value of home delivery
If you want a home delivery service, you must contact the shipping company and request the service, and it will be free of charge without additional fees.
Q: What countries are shipped to?
C / Kingdom of Saudi Arabia, Emirates, Kuwait, Bahrain and Oman.
Q/ Is the cash on delivery service available outside the Kingdom of Saudi Arabia?
A / We apologize to you. The payment upon receipt service is only available within the Kingdom of Saudi Arabia.
